Returns & Refunds Policy

At GAMERIFT, we aim to provide a fair and transparent returns process while also protecting the value of sealed products, collector items, and pre-owned stock. This policy applies to orders delivered within South Africa.

Summary of Our Returns Policy

  • Eligible new products may be returned within 4 days of delivery.
  • Returns for non-defective products are accepted only if the item is unused, unopened, and in resaleable condition.
  • The customer is responsible for return shipping costs.
  • Returns must be sent by mail using a trackable shipping method.
  • GAMERIFT charges no restocking fee.
  • Approved refunds are processed within 5 days after the returned item has been received and inspected.
  • Exchanges are accepted for eligible products, subject to inspection and stock availability.

1. New Products

Returns for New Products

We accept returns for new products within 4 days of delivery.

This includes returns for:

  • Defective products
  • Non-defective products, subject to the conditions below

Condition for Return

To qualify for a non-defective return, a new product must be:

  • Unopened
  • Unused
  • Returned with all factory seals fully intact
  • Returned in its original packaging, with all included contents

This is especially important for products such as:

  • PlayStation consoles
  • Sealed games
  • Elite Trainer Boxes (ETBs)
  • Booster boxes and sealed trading card products
  • Collector’s editions
  • Other sealed collectible or retail items

If a sealed new product has been opened, unsealed, activated, registered, or used, it will not qualify for a non-defective return or exchange.

This is because once the seal is broken, the item’s resale and collector value may drop significantly.

Faulty New Products

If a new product is faulty on arrival or develops a qualifying fault within the applicable return period, the customer may contact GAMERIFT for assessment.

If the item is confirmed to be faulty, GAMERIFT may provide an appropriate remedy, which may include:

  • a refund
  • an exchange
  • a repair where appropriate
  • or another suitable resolution depending on the circumstances and stock availability

Return Method

Returns for new products must be made by mail.

Return Shipping Cost

The customer is responsible for the initial return shipping cost.

Customers must use a trackable shipping method and keep proof of postage.

Restocking Fee

GAMERIFT charges no restocking fee.

Refund Processing Time

Approved refunds are processed within 5 days after the returned item has been received and inspected.

Refunds will be issued to the original payment method where possible.

Exchanges

We accept exchanges for eligible new products within the same 4-day return window, subject to inspection and stock availability.

2. Additional Conditions for Pre-Owned / Second-Hand Products

At GAMERIFT, pre-owned products are individually inspected and tested before sale where applicable. Because these items are second-hand, they are subject to additional return conditions.

Returns for Pre-Owned / Second-Hand Products

Pre-owned or second-hand items are eligible for return only if they are faulty or unplayable.

Examples include:

  • an unreadable disc
  • a non-functioning cartridge
  • a product with a genuine operational fault not disclosed in the listing

Reporting Period

Any issue with a pre-owned or second-hand item must be reported within 3 days of delivery.

What Does Not Qualify

The following do not qualify for return on pre-owned items:

  • light scratches
  • scuffs
  • label wear
  • case wear or case damage
  • other normal cosmetic wear consistent with a second-hand item
  • dissatisfaction based on collector-grade expectations where the listing did not promise such condition

Untested or Sold As-Is Items

Items clearly marked as “untested” or “sold as-is” are not eligible for return or refund, unless required by law.

3. Collector Items and Sealed Collectibles

For sealed collector items, including sealed games, collector’s editions, ETBs, booster products, and similar items, the seal is part of the product’s value.

Accordingly:

  • If a sealed collectible is returned for a non-defective reason, it must be unopened and fully sealed
  • If the seal is broken, the item will not qualify for a non-defective return or exchange
  • A broken seal may significantly reduce the item’s market and collector value, and GAMERIFT reserves the right to decline such returns

If the item is genuinely faulty, the customer should contact GAMERIFT with details so the matter can be reviewed.

4. How to Request a Return

Step 1: Contact Us

Please email us within the applicable return period and include:

  • your order number
  • a clear description of the issue
  • photos or videos where possible

Email: info@gamerift.co.za

Step 2: Return Review

Once your request is reviewed, GAMERIFT will advise whether the return is approved and provide return instructions.

5. Return Shipping and Assessment

  • The customer is responsible for the initial return shipping cost
  • Returns must be sent using a trackable shipping method
  • Proof of postage must be retained

After inspection:

If the item is confirmed to be faulty

GAMERIFT may provide an appropriate remedy, which may include:

  • a refund
  • an exchange
  • a repair where appropriate
  • or another suitable resolution depending on the circumstances and stock availability

If the item is found to be functional or ineligible

  • the return may be declined
  • no refund will be issued
  • if the customer wants the item sent back, the customer may be responsible for the shipping cost

6. Non-Returnable Items

The following items are not eligible for return or refund unless required by law:

  • digital products
  • downloadable content (DLC)
  • activation keys, gift cards, or redeemable codes
  • untested or sold-as-is items
  • non-defective sealed items that have been opened, unsealed, activated, registered, or used
  • items damaged due to misuse, mishandling, modification, neglect, or improper use
  • items returned outside the stated return window
  • items not returned in an eligible condition

7. Important Notes

  • Returns that do not meet the conditions of this policy may be refused
  • Customers must package returns securely to avoid damage in transit
  • GAMERIFT is not responsible for returned items lost or damaged in transit
  • This policy is intended to work alongside applicable consumer rights and does not remove any rights that apply under South African law

8. Contact Us

GAMERIFT
Email: info@gamerift.co.za